Refund and Returns Policy

At ZA Basketball, we are committed to providing high-quality training services. We understand that schedules may change, and we strive to offer a fair and transparent refund and cancellation policy.

1. Session Cancellation Policy

If you need to cancel or reschedule a private or group training session, we kindly ask that you notify us at least 24 hours in advance to avoid any charges.

• Cancellations made with at least 24 hours’ notice – 100% refund or reschedule.
• Cancellations made with less than 24 hours’ notice – No refund unless due to emergencies, at Coach Z’s discretion.
• No-shows without notice – No refund.

2. 4-Week Program Refunds

Refunds for the 4-week training program are available under the following conditions:

• If cancellation is requested before the program starts, a full refund will be issued.
• If cancellation occurs after the first session, a partial refund (pro-rated minus session fee) may be granted.
• No refunds will be given after the second session unless in the case of medical emergencies or unavoidable circumstances.

3. Weekend Camps

Registrants may cancel up to 48 hours prior to the camp start date for a full refund.

• Cancellations made within 24–48 hours – 50% refund.
• No refunds for cancellations made within 24 hours of the event unless due to documented emergencies.

4. Refund Processing

All approved refunds will be processed within 5–7 business days and returned via the original payment method.

5. Contact

To request a refund or reschedule a session, please contact us at:

Coach Z
Email: zabasketballcamp@gmail.com
Phone: 818-859-3593

We reserve the right to modify this policy at any time. Updates will be reflected on this page.